The Good, The Bad, and the League: 6/27 - 7/10

_Your semi-weekly dose of server problem-os, NA League news, and other!_ 9.14 will be here shortly, with a bunch of changes to some of your favorite champions. Arcade pass is still live for a few weeks, TFT is still fun, and there was a bunch of server burps over the last two weeks. **Follow-Ups:** * **Mac voice still not working properly** Bug assigned to a specialist. (Core bug is still being worked on). **Ongoing** * **Stuck in Spectator (7/2, ~ongoing)** NOC is notified by PS that players are still getting stuck in spectator after a change that was supposed to fix the problem. Problem ain’t fixed, possibly resolved with the upcoming 9.14 patch. **Server Stuff: ** * **Delay with Missions (6/28, ~54 hours)** Automated monitoring flags an alert that the missions system is being overloaded. NOC pings and starts triaging with the proper product team. Draining the backlog will take time, but no stats are lost. Over the next two days, the large backlog is properly stored and the alert stops. * **Payment system erroring out (6/29, ~10 minutes)** Automated alerting notices that errors are too high for one payment system. Before the NOC could dig into what’s going on, the errors drop back to normal levels. * **Login Queue increased in LAX area (6/29, ~68 minutes)** NOC is notified that there’s a login queue for players early in the morning. Investigation leads to discovering affected players are within the LAX area and only there. Further looking finds a single router that ran out of memory, causing the delay. Rebooting the router fixed the memory issue, and the login queue disappeared. * **League web content links in Japanese (7/1, ~31 minutes)** Templates used with the client are updated, and shortly afterwards the NOC is notified that na.leagueoflegends.com is in Japanese as the default language. NOC also confirms the issue exists on all other regions. NOC reverts the template change, and all languages reset appropriately. * **Arcade Tokens aren’t being rewarded (7/1, ~16 hours)** NOC is notified (after the first set of missions were active) that there’s problems with the Arcade Missions. Triaging the issue identifies an incorrect start date, the root cause of the problem. The missions are corrected server side and redeployed. * **Delay with Missions (7/5, ~90 minutes)** Automated monitoring flags an alert that the missions system is being overloaded. NOC pings the associated teams and starts an investigation to ensure the dependent services aren’t overloaded with data again in the future, causing client systems to lag or fail. * **High Error Rate (7/9, ~33 minutes)** Automated monitoring flags an alert that errors for a dedicated system is exceeding critical levels. Error rate then drops back to 0% after 30 minutes. NOC investigates, finding a single server was the source of the errors, but are unable to discover why without associated product teams digging into the problem. NOC hands off the issue to that team. **Game Stuff: ** * **Emergency Micropatch breaks TFT (6/27, ~27 minutes)** A micropatch to TFT to adjust item drops on PVE rounds is rolled out. Right afterwards, reconnections spike across all TFT regions. Coincidence? We think so, so the micropatch is rolled back and reconnections drop back to normal levels. Micropatch was analyzed to find why that occured. * **Game start latency increased (6/27, ~4 hours)** NOC notices that game latency starts to increase to non-ideal levels. NOC responds by adjusting the TFT queue throttle to 5 minutes, which lowers the game latency back to acceptable levels. Over the next few hours, the throttle is reduced back down and removed. * **3rd Party System Issues (7/2, ~45 minutes)** NOC is notified that a 3rd party system is having issues world-wide. NOC can only watch as the associated system impacts other systems that interface with it. Compensation mode is enabled and tickers are updated. Games start to disconnect, login issues appear, dogs start living with cats, and then the service starts to recover. Everything gets back to normal within a dozen minutes or so. * **Qiyana disabled due to bug (7/5, ~19 hours)** NOC is notified that Qiyana has a large bug and may need to be disabled (thanks Q + Liandry’s). Live Producers approve the disable, and Qiyana is turned off while a hotfix is created. Hotfix is made, tested, and deployed, and then Qiyana is re-enabled on all servers. **Player Support Issues:** _Morgageddon_

Posts are displayed here in chronological (time, oldest first, newest last) order, like a regular web forum.

Hopefully the spectator bug is fixed!
Is there anyone to contact or can come here to contact in regards to WW and his game hurting bugs? They are quite significant and ruin a lot of his power.
Greetings, Are the issues at hand causing the game not to load? I click on the icon, it will show the logo for LoL. And then no load in screen.
> **TarionWolfn \(NA\) said:** Greetings, Are the issues at hand causing the game not to load? I click on the icon, it will show the logo for LoL. And then no load in screen. That sounds more like an incorrectly updated League, or that something is blocking League from running properly. Have you recently tried a fresh install to see if the last update borked it for you? Do you have any antivirus software that was recently updated?
> **AIQ \(NA\) said:** Is there anyone to contact or can come here to contact in regards to WW and his game hurting bugs? They are quite significant and ruin a lot of his power. This isn't the right place for that, but you're welcome to put them here, I'll try to pass em along to someone who's more applicable to looking at them.
GL This guy has all the bugs listed. Most important are his W bugs and ratio bugs of 2.5 instead of 3x multipliers. https://www.reddit.com/r/leagueoflegends/comments/bkefkm/here_are_20_warwick_bugs_that_exist_since_his/ When his Q is held against Kass ez and ekko, if they are blinking during the animation it will not follow and it will not apply on hit effects just dmg. R indicator lies sometimes about it's maximum range. it will expand, but always reduce at a specific rate not relative to your actual mvspd loss. R will land on units that are behind you while ulting away.
Are you going to fix the matchmaking problem that I and half the boards have complained about
I think you meant to say that you thought it was _not_ a coincidence. That being said, this thread is very interesting, please continue these.
> **XenaPhobiaFTW \(NA\) said:** Are you going to fix the matchmaking problem that I and half the boards have complained about ^^ The matchmaking problem has been getting worse each patch. I've been gaining less than 20 lp every game. I might just get a new account and start all over from placement. I guess Riot wants people to just switch over to TFT... {{sticker:slayer-jinx-unamused}}
> **XenaPhobiaFTW \(NA\) said:** Are you going to fix the matchmaking problem that I and half the boards have complained about They'll just say thats its working better than ever and won't do jack.
Oh, damn. I was hoping you'd cover what happened with the TFT queues a while back. I was wondering what caused that, but the first of these that came out after that incident didn't cover the days it happened on. And this one doesn't either. Hecc
> **DuskDaUmbreon \(NA\) said:** Oh, damn. I was hoping you'd cover what happened with the TFT queues a while back. I was wondering what caused that, but the first of these that came out after that incident didn't cover the days it happened on. And this one doesn't either. Hecc Heyo Dusk, I can point you to the updates that went out about that from RiotMapleNectar (https://twitter.com/RiotMapleNectar) on the 26th and 27th... Few things: 1. Things are stabilizing 2. Our fix seems to be working and is in progress 3. It's going to take awhile to finish updating all of our game servers 4. Once that's complete it's going to take awhile to drop our game mode queue throttle back down (about - 1 minute every 5 minutes). 5. Our queue throttle is currently set around 90 minutes. 6. Things shouldn't get worse from here (knock on wood) 7. We should be able to fully remove the queue throttle tomorrow. 8. Ya'll are patient as hell That was sent during some of the worst queue times during TFT launch, evening on the 26th and through the 27th.
Huh. Thanks :3
> dogs start living with cats What we feared the most.

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