The Good, The Bad, and the League: 6/13 - 6/26

*Preamble* _Your semi-weekly dose of server problem-os, NA League news, and other!_ We’re moving GBL to a twice monthly cadence, which should be more sustainable with our team’s workload. 9.13 rolled out, Qiyana will be launched shortly, Arcade has a few new faces, and TFT rolls out worldwide. Mordekaiser’s rework is pretty bug free, two factor auth is coming, and summer is here! **Follow-Ups:** * **Mac voice still not working properly** Bug assigned to a specialist. (Core bug is still being worked on). **Ongoing** **Server Stuff: ** * **Automated Comp Mode Errors (6/17, ~11 minutes)** Automated monitoring flags an alert that the automatic comp mode is failing to run, or running into errors. Before an investigation can start, the alert deactivated, as connectivity to the system self restored. * **League websites not available (6/19, ~39 minutes)** Landing page stops loading properly. NOC escalates to appropriate teams, and one team reverts a large policy change that rolled out. That, along with purging the web caches, resets the websites to default working order. * **Watch.lolesports.com stuck (6/20, ~34 minutes)** NOC is notified that there’s an issue with the esports website. Investigation shows console errors, and a recent deploy is suspect. The deploy is rolled back, and the website starts to work again. * **Merch Store Timeout (6/21, ~152 minutes)** Rioters report to the NOC that the Merch store is having issues. NOC investigates, finding the Merch store website is having issues on both internal networks and external viewing. Root cause was a problem associated with AWS, and rebooting the associated AWS instances fixed the issue. * **DNS issues affecting services (6/21, ~33 minutes)** NOC notices that players are unable to log into PBE (Thanks TFT). The NOC throttles down the login rate, getting logins to a healthy state and players are able to log in steadily and without issue again. * **Multiple services having issues (6/24, ~100 minutes)** NOC sees issues with 3rd party software and services. Continued investigation shows issues spreading to other services and websites. NOC can’t fix the 3rd party problem, so when the third party service fixes their problem, the associated services start recovering. **Game Stuff: ** * **Packet Loss Like Symptoms (6/14, ~50 minutes)** Packet loss like symptoms are noticed on a specific game server. After briefly checking logs, NOC drains games from the game server, and performs a full cold reboot. After restart, diagnostics show no problems, so the game server is added back into the pool to be used. * **Avast update cause reconnect issues (6/14, ~50 minutes)** NOC notices and is notified that players are running into reconnect issues. Investigation leads to AVG and Avast having problems. Avast rolls out an official update that should fix the problem. Players updating Avast and AVG should see their reconnect issue fixed. **Player Support Issues:** Morde arrived, Qiyana is incoming, TFT has arrived as well! Hopefully none of them break the servers too much. High queue volume on TFT was a thing, and patching issues may be slightly higher than normal because we rolled out 9.13!

Posts are displayed here in chronological (time, oldest first, newest last) order, like a regular web forum.

>two factor auth is coming {{sticker:slayer-pantheon-thumbs}}
Any rough estimation when the Arcade Event will go live?
Can you poke the Skin Art Team and remind them that Vel'Koz has yet to receive a chroma, and hasn't gotten a new skin in two years. Thanks.
> Hopefully none of them break the servers too much. Bold to say after the TFT playerbase straight up killed EUW several times {{champion:74}}
what a shit game crashing 24/7
I have an issue that I already purchased K/DA Kai’sa in Your Shop but I haven’t received the skin. Can you please help me??
> **Casper1997 \(NA\) said:** I have an issue that I already purchased K/DA Kai’sa in Your Shop but I haven’t received the skin. Can you please help me?? I see you were offered KDA Akali, not KDA Kai'sa, in Your Shop offers. Is that the one you're talking about?
I am trying to understand the lack of ongoing game balance and the investment of resources into a new game mode when you current game is broken? Every time your introduce a new champion or a rework you wait two weeks, to sell things, then come out and say "WHOOPS we had no idea it was going to be OP!" or here is a better one "We are going to ADD more damage" even though the majority of feedback says there is already too much. Is it that Riot doesn't care or just doesn't listen?
Game Stuff: Matchmaking isn't working as intended since patch 8.10.
Is there a chance we can get smth like this for EUW? A server update actually telling us what is wrong would be nice (unless everything is literally beyond repair, then just say that). Because we have been pretty much left in the dark while everything is crashing and burning so far.
> **Morgageddon \(NA\) said:** I see you were offered KDA Akali, not KDA Kai'sa, in Your Shop offers. Is that the one you're talking about? Is that KDA Akali? I didn’t notice that. Let me check it out. Thank you for your help
I hate next patch. just saying pls no ahri nerf too bad.
I would like to have tanks back in the game. Not essentially someone like orn or sion, but that tank items are more viable and champions have less damage overall. Right now it feels like games are decided at min 20 and ending at min 25. I would like to have longer games, which are not decided by the one who is trolling most. Anyway, ty u for keep patching up the game.
Ya know what, no one cares about your post. You guys wont addressed champs whos kits are way too strong because you fear their rabid fanbase. The game SUCKS right now. Fix that first.
I mean.. Riot is basically EA at this point. The content of the game doesnt really matter much as long as everyone eats up those sweet lux and Yasuo skins. They really do not give a crap about the majority of people that play this game. And why would they? People keep buying the crap they sell. And until they start losing heavy amounts of players due to their laziness and greed, its only going to keep getting worse.
> **Morgageddon \(NA\) said:** *Preamble* _Your semi-weekly dose of server problem-os, NA League news, and other!_> We’re moving GBL to a twice monthly cadence, which should be more sustainable with our team’s workload. 9.13 rolled out, Qiyana will be launched shortly, Arcade has a few new faces, and TFT rolls out worldwide. Mordekaiser’s rework is pretty bug free, two factor auth is coming, and summer is here! **Follow-Ups:**> * **Mac voice still not working properly** Bug assigned to a specialist. (Core bug is still being worked on). **Ongoing**> **Server Stuff: **> * **Automated Comp Mode Errors (6/17, ~11 minutes)** Automated monitoring flags an alert that the automatic comp mode is failing to run, or running into errors. Before an investigation can start, the alert deactivated, as connectivity to the system self restored. * **League websites not available (6/19, ~39 minutes)** Landing page stops loading properly. NOC escalates to appropriate teams, and one team reverts a large policy change that rolled out. That, along with purging the web caches, resets the websites to default working order. * **Watch.lolesports.com stuck (6/20, ~34 minutes)** NOC is notified that there’s an issue with the esports website. Investigation shows console errors, and a recent deploy is suspect. The deploy is rolled back, and the website starts to work again. * **Merch Store Timeout (6/21, ~152 minutes)** Rioters report to the NOC that the Merch store is having issues. NOC investigates, finding the Merch store website is having issues on both internal networks and external viewing. Root cause was a problem associated with AWS, and rebooting the associated AWS instances fixed the issue. * **DNS issues affecting services (6/21, ~33 minutes)** NOC notices that players are unable to log into PBE (Thanks TFT). The NOC throttles down the login rate, getting logins to a healthy state and players are able to log in steadily and without issue again. * **Multiple services having issues (6/24, ~100 minutes)** NOC sees issues with 3rd party software and services. Continued investigation shows issues spreading to other services and websites. NOC can’t fix the 3rd party problem, so when the third party service fixes their problem, the associated services start recovering. **Game Stuff: **> * **Packet Loss Like Symptoms (6/14, ~50 minutes)** Packet loss like symptoms are noticed on a specific game server. After briefly checking logs, NOC drains games from the game server, and performs a full cold reboot. After restart, diagnostics show no problems, so the game server is added back into the pool to be used. * **Avast update cause reconnect issues (6/14, ~50 minutes)** NOC notices and is notified that players are running into reconnect issues. Investigation leads to AVG and Avast having problems. Avast rolls out an official update that should fix the problem. Players updating Avast and AVG should see their reconnect issue fixed. **Player Support Issues:**> Morde arrived, Qiyana is incoming, TFT has arrived as well! Hopefully none of them break the servers too much. High queue volume on TFT was a thing, and patching issues may be slightly higher than normal because we rolled out 9.13!
As much as I hate to appear to be on the bandwagon of "This game just sucks right now" comments, I have to say- after four years of this being my favorite game- I'm finally just done with it. Thank you Riot Games for making such a grossly enjoyable game with enough content for my friends and I to connect in and cause mass mayhem, vanquish our foes, and feed (as I probably did much more than the vanquishing!) This game is too concerned with updating content and coming up with ridiculous new ideas rather than just balancing the game we already play and enjoy. The League community sort of recognizes that it is filled with a bunch of veteran League players and isn't so saturated with 'newbies' anymore- so Riot really isn't incentivized to draw in new players with new shiny content (and champs, and items, and game modes...) so much as just keep what the players love alive! I have seen too many of my favorite champions turned into new ones ("rework" isn't even accurate as a term anymore) and ridiculous new mechanics make mastering present strategies/gamestates frustrating if not impossible. I don't mean this to a be a trash-rant and have never been the player to shout "RITO FIX YOUR GAME" but instead would like to thank the hardworking employees of Riot games for their product which I have enjoyed so often (free of charge! Don't worry though- I bought a few skins to throw some support back at you) also thank you to the League community for being my teammates and enemies on the Rift (but seriously guys, calm it down a few notches, wouldja? It IS a videogame, afterall ;P) -Grogmeister (Previously Count Orlok)

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