The Good, The Bad, and the League: 11/16 - 11/29

_Your semi-weekly dose of server problem-os, NA League news, and other! (Moved to Mondays for easier updates)_ Preseason is here (for better or for worse) with a bunch of dragons, executions, new items, and another set of Clash testing coming to NA! Also, there’s been a bunch of roster changes across various LCS teams, TFT changes, All-Stars incoming, and several items have been removed from League. Oh yeah, and a lot of problems, so here’s a wall of text. :( **Follow-Ups:** * **Mac voice still not working properly** Bug grouped with other Mac bugs. Something to do with .plists. Haven’t seen any major progress from JIRA yet. **Ongoing** * **None** **Server Stuff: ** * **Delayed game stat processing(11/18, ~8 hours)** Automated alerting notifies the NOC that game stat processing is starting to fall behind due to high volume of incoming stats. The NOC doesn’t escalate and instead watches to see if the lag behind reaches a critical state. It does not, and the system catches up to real time in an acceptable time frame. * **Delayed game stat processing(11/19, ~8 hours)** See above * **Delayed game stat processing(11/21, ~5 hours)** See further above * **Delayed game stat processing(11/23, ~15 hours)** See further further above * **Delayed game stat processing(11/24, ~20 hours)** See further further further above * **Delayed game stat processing(11/25, ~31 hours)** See further further further further above * **LoL Client doesn’t load landing page correctly on first login(11/20, ~21 minutes)** Sydney Rioters notify the NOC that Rioters logging in for the first time that day are seeing login issues, but only on the first login for that day. Various testing rules out account specific issues, and a quick workaround is found (clicking on any tab and then back again fixes it). A JIRA bug is created to track and solve the underlying issue, but the root problem doesn’t warrant a hotfix. * **Impacted parties and game invites(11/21, ~50 minutes)** Rioters report issues with friend/chat list to the NOC. Quick checks show that relogging fixes the problem for most Rioters, but further investigation shows problems with a dedicated service. Engineers confirm that service is undergoing a deploy, and problems should disappear once the deploy has finished. * **Impacted parties and game invites(11/25, ~21 minutes)** Rioters report issues with friend/chat list to the NOC. Investigation shows a specific network node was timing out, causing the problems. Rebooting the node solved the problem. * **Riot API high response times(11/22, ~51 minutes)** NOC is manually alerted that the Riot API is exceeding high response time limits. Investigation shows the response time was caused by the League Connect app, and additional scaling is dedicated to the appropriate services, lowering the response times back within acceptable limits. * **Outage impacting player ability to get in game(11/14, ~22 minutes)** NOC is notified by automated alerting that there’s an overload in one monitoring system. Compensation mode is enabled and messaging broadcast. LPs on call start an investigation, which points to a specific service that froze, and needed a reboot to reset the issue properly. * **Outage impacting player ability to get in game(11/14, ~26 minutes)** See above * **Issues with AskRiot and support site(11/25, ~128 minutes)** Reports filter in that the Ask Riot page isn’t working properly. NOC escalates to the appropriate LP and triage shows that it’s likely a DNS issue. Rioters reach out to appropriate contacts to get the proper context, and end up taking down the page since it’s not reachable anymore. * **Store gifting tab causes errors(11/25, ~22 hours)** Reports filter that gifting is intermittently failing after a recent store deploy. NOC escalation reaches the LP, who starts a large investigation to uncover why gifting isn’t working properly. The root cause is discovered, and rolling restarts of the core services are needed to return the store to proper working order. * **Match History unavailable(11/27, ~7 hours)** NOC is alerted that match history is failing to load on NA. NOC starts to escalate the issue and enables tickers across the support sites. The issue spreads from NA to all Riot Regions, and engineers need to restart the core instances and disable functionality until the load decreased. * **Error rate spike, impacting ranked borders on load-in(11/27, ~90 minutes)** Automated alerts notify the NOC that there are error rates exceeding acceptable for a specific service. NOC escalates to the on-call team associated with the service, who discover the root service needs to undergo a full reboot. The reboot is done, and the errors don’t drop off. Further investigation shows a single node is causing problems, and once that node is killed, the errors disappear. **Game Stuff: ** * **Critical node restart impacts game starts(11/20, ~20 minutes)** NOC receives direct reports from Rioters that they are stuck at 0 in champ select. Compensation mode is quickly enabled after verification is made that multiple game lobbies are stuck in limbo. LPs on call make the decision to push messaging and start triaging, only to have all stuck lobbies slowly filter into active games without crashing out. * **Fiddlesticks ult invisible to players(11/20, ~3 hours)** The NOC is notified by game designers that Fiddlesticks may require a champion disable due to rising reports of invisible ultimates. 13 minutes later, Fiddlestick is disabled across all Riot-Regions. After a quick triage and change to the back-end services, Fiddle is re-enabled across all regions and messaging is removed. Total time of Fiddlesticks problems: ~3 hours. * **Poro King accidentally enabled(11/26, ~2 minutes)** The NOC is notified that the game mode was accidentally enabled by a developer by mistake, and immediately turned it off after realizing the mistake. Sorry fluffy, you’ve got to wait for the right time to be enabled. _Morgageddon_

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Jeez, what's with all the downvotes? (0_o) votebots still??
I'm going to go out on a limb and say it could be bots, it could be people who don't like the current gameplay changes. Could be both, could be neither! Only the shadow knows...
Where are Twisted Treeline Icons at? Seems pretty evident that y’all don’t care about the TT playerbase
Why is Draven still enabled??? his ult and e have been invisible for 2 weeks now, i've submitted bug reports using the in client report feature yet still nothing happens, why is it that fiddlesticks got disabled immediately yet draven can have the bug on multiple abilities for 2 weeks without anything happening???????????/
> **Zilean X Ryze \(NA\) said:** Why is Draven still enabled??? his ult and e have been invisible for 2 weeks now, i've submitted bug reports using the in client report feature yet still nothing happens, why is it that fiddlesticks got disabled immediately yet draven can have the bug on multiple abilities for 2 weeks without anything happening???????????/ I can see a JIRA report about Draven and possibly invisible attacks in the system, so it's not being ignored.
A pretty safe threshold for bots seemed to be +25 / - 25. I would assume you got hit by bots because it's a red post, I've seen mods get hit as well but luckily not us specialists (or at least not all of us).
Glad to see Mac Voice is making progress, I’m still holding out for voice comms!
> **Riot Morgageddon \(NA\) said:** I'm going to go out on a limb and say it could be bots, it could be people who don't like the current gameplay changes. Could be both, could be neither! Only the shadow knows... {{champion:141}} Get your behind over here and explain yourself boy!
where are account transfer?
@Riot Morgageddon Heya, i know you just work the forums, but if you could pass this along please : TFT mode needs more coding, got too many things left to rng/ sheer luck. Specifically: -Rolling: If unlucky enough player might roll to find 5 champs he needs to upgrade and NEVER get them. -Items: If unlucky enough player might get many of the same type of items, or items that are NOT viable for its comp - aka warmogs/thornmail for mages -Dragon drops: I repeadetely got INFERNO/LIGHT even tho i have none of that in my comp, while enemy teams got ultra giga strong items, i got left with nothing but +15 AD. Its unfinished, it should still be in beta, totally unbalanced to the point its laughable. Other than TFT, nerf Akali a bit, doing penta bellow the enemy tower is not what i would call normal gameplay.
We were told that transfers would be up on the 4th and it is now the night of the 6th, going into the 7th. I'm just confused as to why there hasn't at least been an update as to what is going on because as you can see, my account is currently in EUNE but I'm now back in NA and coincidentally came back on the 20th of November. I just really want my account back and I would like for there to at LEAST be an update.
> **scouter \(EUNE\) said:** We were told that transfers would be up on the 4th and it is now the night of the 6th, going into the 7th. I'm just confused as to why there hasn't at least been an update as to what is going on because as you can see, my account is currently in EUNE but I'm now back in NA and coincidentally came back on the 20th of November. I just really want my account back and I would like for there to at LEAST be an update. it is what support player said to me Hey there ILGUERRIERO22,Thanks for reaching out with your question about transferring. We had planned to have transfers back up on 12/4, but we've run into a >delay in bringing them back online. We're working to get them back up ASAP, but we don't have a new ETA at this time.I recommend keeping an eye on the server status page here for the most up-to-date information on transfers and when they will return.Hope this helps. Let us know if you have any other questions or concerns.
#For all MacOS users We can't use voice chat from one year, so just follow this [GUIDE](https://www.reddit.com/r/leagueoflegends/comments/ay9o4s/how_to_fix_voice_chat_in_macos_mojave/) on Reddit to fix it. Riot can't fix it for you, so do it by yourself! Follow-Ups:Mac voice still not working properly Bug grouped with other Mac bugs. Something to do with .plists. Haven’t seen any major progress from JIRA yet. What a joke...
NO ONE LIKES RIOT GAMES WE WANT URF. THIS GAME ONLY HAVE VERY FEW 1INCH DVMBFANS. THAT STILL PLAYERS RANKED ON THIS DYING GAME. THEY BETTER BRING URF.
I suggest eliminating new characters that affect game balance 10 min 1.44 attack speed?You're fucking kidding
Hey Riot, your game is actually so bad now. If you could please remove the game and start from season 3 again that would be fantastic. Im sure people would love to play your game again and people would actually enjoy it again. Thank you

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