Cannot Download Friend's Replays

Hi, I have been receiving this message from the Client for quite some time now (about a month). I have been unable to download and view any of my friend's replays, regardless of amount of time passed. This image is from a game played earlier today on my friend's account. How do I go about fixing this? is this a bug? Side note: This only appears to apply to one of my friend's account, for some reason I can view just about anyone else's replays. Everyone else's profile shows this way: While my friends is completely void of icons and is blank

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