The Good, The Bad, and the League: 2/4 - 2/24

_Your semi-weekly dose of server problem-os, NA League news, and other! _ 2020 is in full swing. LoR entered open beta, Sett is STILL punching an awful lot of things, Your Shop is active and C9 is undefeated...so far. Clash happened this last weekend **Follow-Ups:** * **Mac voice still not working properly** It’s being worked on! There’s improvements being done to Riot Voice and it should be fixed in the nearish future (not a Soon™ type scenario). **Ongoing** * **None** **Server Stuff: ** * **MFA host has higher error rate than acceptable(2/7, ~4 hours)** Automated alerting reports that error rates for Multi-Factor Auth (MFA) are above acceptable rates. NOC notifies engineers, who investigate and fiddle with config changes. Then, additional hardware is scaled up to handle extra load, and the problem is resolved. An additional code change is scheduled to permanently fix the underlying problem. * **Elevated error rate causing login issues(2/7, ~30 minutes)** NOC is notified that error rates are reaching unacceptable levels. NOC techs cycle the boxes running the programs, which solves the problem. * **Player in Game (PIG) loss due to unknown reasons (2/10, ~8 minutes)** Automated alerting notifies the NOC that PIG dropped mysteriously. PIG recovers shortly, but investigations into why that happened find no root cause. * **NA players report inability to patch Riot Client (2/11, ~10 hours)** NOC is notified by PS that they’ve gotten a large volume of support requests due to an inability to patch the Riot Client. Investigation points to an issue with timeouts. Engineers point software towards a different box, which fixes the routing issues causing the problem. * **Issues with game starts (2/14, ~20 minutes)** Automated alerting notifies the NOC that game starts are impacted. Before an investigation can be spun up, game starts resume normal metrics, and further watching doesn’t show any additional problems. * **Signups API failure(2/21, ~6 minutes)** Automated alerting notifies the NOC that signups have reported 0 signups for 5 minutes. NOC tech takes a look and notices that one of the backend connection nodes isn’t transmitting data. Routing around the impacted node fixes the problem while the node is rebooted. * **CPU Usage too high - Mitigation steps (2/22, ~89 minutes)** CPU usage hitting warning levels due to Clash. In response, practice games are set to 10 player minimums and then the practice tool is disabled too. ARAM queue is throttled, and then all steps are undone as soon as the CPU levels lower to acceptable ranges. * **CPU Usage too high - Mitigation steps (2/23, ~95 minutes)** CPU usage hitting warning levels due to Clash. In response, practice games are set to 10 player minimums and then the practice tool is disabled too. Co-op vs. AI games are throttled, and then all steps are undone as soon as the CPU levels lower to acceptable ranges. * **Practice Games Finishing in Error (2/24, ~11 hours)** Automated alerting notifies the NOC that games are ending with unacceptable error rates. Investigation starts, and engineers notice only practice games are ending with errors. Further checks notice that unverified code around clash trophies in practice tool seems to be the culprit. A hotfix goes out that fixes the issue. **Game Stuff: ** * **Network config for perks service accidentally deletes Runes (2/4, ~38 minutes)** Network engineer changes the config for perks, which accidently disables rune selection for all Riot Shards. Once discovered, the network engineer undoes the network configs for perks that caused it. _Morgageddon_

Posts are displayed here in chronological (time, oldest first, newest last) order, like a regular web forum.

Client dint want to open....
> **Thorn Fierce Red \(NA\) said:** Client dint want to open.... maybe the client still open even thou u have close the client. try go to task manager and end task league client and open it again
> **LightningVA \(NA\) said:** maybe the client still open even thou u have close the client. try go to task manager and end task league client and open it again We're also doing some client stuff! https://na.leagueoflegends.com/en-gb/news/dev/introducing-the-client-cleanup-campaign/
How about you creating a bare bones client that only uses a minimum of plugins to get you into a game. Nothing more just the absolute basics so everyone that just wants to get into a game can do so with potentially less problems and you could probably save server resources as their is less brand with in use.
A bit unrelated but with the boards shutting down, will you be doing these types of posts elsewhere since they're pretty useful bugs and stuff
> **GrandLeaderSwain \(EUW\) said:** How about you creating a bare bones client that only uses a minimum of plugins to get you into a game. Nothing more just the absolute basics so everyone that just wants to get into a game can do so with potentially less problems and you could probably save server resources as their is less brand with in use. Crazy thing is, *that used to exist*. It was called the Wintermint client, and it was fast and slick. Riot shut the guy down.
Hey Morgageddon, does the introduction of the plugins and ember apps happen if I have the option selected to close the client during the game? If so, what should I do to clear the plugins and the ember apps? My computer is a potatoe, it takes me 38 seconds to bootstrap.
Maybe revert back to the old client? This new client has been bugging ever since it was released. {{sticker:slayer-jinx-unamused}}
> **Kei143 \(NA\) said:** Hey Morgageddon, does the introduction of the plugins and ember apps happen if I have the option selected to close the client during the game? If so, what should I do to clear the plugins and the ember apps? My computer is a potatoe, it takes me 38 seconds to bootstrap. I actually don't know, I think that the plugins and apps are loaded up upon the start of the client process, and if you close it during the game, it should kill those processes as well (as many as it can).
Good job riot you made another reason for people to tryhard in norma games...eternals, 2 days that i cant do a norma game for fun, keep going
can some riot dev please help me, ive been perma banned on christmas day but it wasn't my fault and ive been trying to come in contact with the riot people but they never replied to my email so can somebody please help me come in contact? If you do, then thank you and I will love you forever
have you tried [submitting a support ticket](https://support.riotgames.com/hc/en-us/requests/new)?

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